Privacy notice for diagnostics inquiries and professional communications

Roche Diagnostics uses inquiry data to respond to business requests about laboratory equipment, diagnostics workflows, service planning, clinical resources, interoperability, and remote care programs. Typical information includes name, email, phone, company, country, job role, product interest, and message details supplied through a form. Visitors should avoid submitting patient-identifiable information, protected health information, genetic data, or special category health data unless a separate written agreement and secure channel explicitly authorizes that exchange.

How information is used

Information may be used to answer questions, route requests to a local representative, prepare a quotation discussion, schedule a demonstration, provide regulatory or technical resources, or coordinate service follow-up. The data may also support internal record keeping, compliance review, cybersecurity monitoring, fraud prevention, and improvement of professional communications.

Sharing and safeguards

Inquiry information may be shared with authorized personnel, affiliates, service providers, or regional representatives when needed to respond to a request. Roche Diagnostics expects appropriate administrative, technical, and organizational safeguards, including access controls, secure transmission, retention limits, and review of vendors that process professional contact information.

Your choices

Users may request correction, deletion, restriction, or access to personal information where local law provides those rights. Marketing communications should include a reasonable opt-out path. Contractual, regulatory, audit, or safety obligations may require retention of some records. For privacy questions, use the contact form and identify the jurisdiction, facility, and type of request.